Payment method
1. Acceptable payment methods
Currently, the Szklct official store supports the following payment methods:
- Credit and debit cards (Visa / MasterCard / American Express / Discover)
- PayPal (recommended, fast, and supports order protection)
- Apple Pay & Google Pay (applicable to some mobile devices and browsers)
All payments will be settled immediately upon placing an order, and we will not charge any additional handling fees. If your payment fails, the system will automatically cancel the order and notify you by email.
2. Supported currencies
The products on this website are priced in US dollars (USD). If you use a non-US bank card or payment account, the system will automatically convert the amount according to the current international exchange rate. Your issuing bank or payment platform will determine the specific exchange rate and any applicable handling fees. Szklct does not charge additional currency conversion fees.
3. Payment policy description
To ensure the order is accurate and enter the delivery process as soon as possible, all orders must be paid in full at the time of placement. Cash on delivery or installment payment is not currently supported. If you encounter payment failure, repeated deductions, or abnormal card verification during the order process, please contact your bank or payment service provider promptly. You are also welcome to contact us by email. We will assist you in verification and handle it as soon as possible.
We do not accept payment by phone, mailed checks, or cash payments.
4. Payment security guarantee
Szklct adopts international encryption standards (such as SSL security certificates and payment gateway encryption technology). Your card number, CVV, security code, and other sensitive information will be processed directly through the payment platform. We will not store any bank card information related to payment.
We only cooperate with mainstream payment systems worldwide and regularly update our security protection mechanisms to prevent malicious intrusion and account theft risks. All payment transactions must pass two-factor verification (such as SMS verification code or bank authorization) to ensure the safety of fund flow.
5. FAQ
Q: What if I made a successful payment but did not receive a confirmation email?
A: Please check your mailbox for spam or advertising emails first. If you haven't received an order confirmation within 24 hours, please contact us at serviceszklct@hotmail.com and we will verify the order status for you.
Q: I used a non-US dollar credit card; why is the actual deduction amount slightly different?
A: Due to the interbank exchange rate conversion and overseas payment fees, such differences are normal. Szklct does not participate in the charging process. The specific details are subject to the bank bill.
Q: How long will the order be retained after the payment fails?
A: The system will temporarily retain the order status for 30 minutes after the payment fails. If the payment is not completed, the order will be automatically canceled. You can re-order and submit payment.
Q: Can I change the payment method?
A: Once the order is paid successfully, the payment method cannot be changed. If you need to cancel the order and re-pay, please get in touch with customer service as soon as possible to request cancellation and re-order.
Q: Is there any risk associated with the payment?
A: Szklct adheres to the security policy of "zero data storage and zero payment intervention". The international payment system handles all payment processes directly. We will never initiate the request for your bank card information, verification code, or password. If you receive any suspicious information, please get in touch with the official customer service email address immediately for verification.
6. Contact us
If you encounter any technical or operational issues during the payment process, please don't hesitate to contact us. We will provide you with quick assistance between 9:00 a.m. and 6:00 p.m. on weekdays (Beijing time).
Customer service email address: szklctj@hotmail.com